![]() Wright used her receipts to get full refunds from the retailer. UPS tracking numbers appear in the following formats: 1Z9999999999999999 999999999999 T9999999999 999999999. Keep all your records and security camera pictures if possible so you can dispute a missing package. Until a package arrives at your front door, the seller is responsible for what happens to your purchase. The Tracking number is all is saying is that package has. On its Facebook page, the company says it’s the largest regional parcel carrier in theĮast Coast and allows consumers to receive products hours after ordering. My orders was sent out on 12/3/21 and picked up by lasership I have many email and tracking information never received my package. Ulrich reached out to LaserShip by voicemail and email but didn’t get a response. ‘Well it might have grown legs and walked away,’” Marc Bermudez said. “He kinda almost laughed, made a joke about it. Eventually the retailer gave them a refund but they said a LaserShip manager never took them seriously. She and her husband, Marc Bermudez, said the shipper failed to deliver a rare pair of Air Jordans. “It never arrived at our door,” Chrissy Bermudez said. Another complained that the package was nowhere to be found and he wishes he could give the company (Lasership)0 stars.Īction 9 first investigated LaserShip complaints a year ago. One customer wrote he had multiple packages that had been “lost” by the company. READ: Years after the Vietnam War, some vets still denied benefits for Agent Orange exposureĪction 9 found at least eight complaints from local consumers in recent weeks. There were nearly 1,400 complaints about delivery issues. I went to check to see if the package was there but there wasn’t any packages. LaserShip has an A-plus rating at the Better Business Bureau, but if you look behind the numbers, there’s been a troubling trend.Ĭomplaints skyrocketed in the past 12 months. My tracking information then informed me that my package has been delivered in front of my door around 1/11/19 at around 9-11am. “It took several phone calls and several email correspondences with them to finally say we don’t know where the package is.” She claimed that the items were never delivered and her security cameras didn’t capture any deliveries.Īccording to Wright, she complained for two weeks before the company admitted she was right. I don't ever want to order from Sephora anymore if they continue to use such a horrible shipping company.Wright received text notifications from LaserShip stating that two packages were left at her front door. Cosmetic products are not cheap, and I hope I get those packages tomorrow. This is very frustrating and is a waste of my time. I need these products before I go out of town this weekend. What is the point of me paying for 2 days shipping and not getting my packages on time (or if I'm ever going to get it.) I was excited for these packages and now I have to wait longer. I read so many horrible reviews about them from Amazon. He was very nice but I don't understand why Sephora uses Lasership. ifnot, I can call back for a refund or a replacement. I called Sephora and a representative told me to wait 24 hours for my packages to show up. Alvarez followed the tracking and said the shoes made it to the LaserShip warehouse, but that he didn’t get them. Lasership lost my package and delivered to wrong address and the tracking number said delivered but I never got it. I was home all day and 100% sure that no one drove by to deliver any package. ![]() If tracking says Delivered then either the sender put the wrong address, the carrier. ![]() I went out to the mailbox as soon as I saw the notification around 7:20 and all that was in there was a mortgage bill and two pieces of junk mail. I checked outside and around the neighborhood.no sign of any package. Tracking shows my package went out for delivery at 7:55am this morning, and then 'Delivered' at 7:09pm. Around 3pm I received 4 texts saying my packages was delivered at 1pm. Today (9/27) I signed up for notification to track my packages with Lasership. On 9/25th I received 4 emails saying my orders are shipped. Recently I placed 4 orders on Sept 22 and paid for the 2 days flash shipping. I ordered from Sephora many times before and never have any problem withmy shipment from usp.
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